Tuesday, March 27, 2012

Putting on a Human Face to Build Trust

In a great article that speaks to Human-Based Leadership™, the authors, Don Peppers and Martha Rogers Ph.D speak of how "Corporations Must “Put on a Human Face” to Build Customer Trust

We can never really know someone else's intention. Any person's motive is internal to the person. It's in the mind. All we can do is observe their behavior—what they do, how they look, what they say out loud."

Are these leaders paying attention and being mindful of those around them? Are they leading others through positive impact, inspiration, caring, and recognition of their people's unique talents and strengths? These attributes are evident and easy to identify. They also go a long way in growing and retaining talent. The characteristics of a human-based leader serves as a strong foundation for leadership which considers ethics, personal values, diversity, and social responsibility.

The more we identify and applaud these HB Leaders, the greater the shift from 'power-over others' style of leadership to 'power with others'.

Tell me about the Human-Based Leaders in your life. We'd love to feature them in a conversation.

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